Last Updated: 19-08-2026

Our Commitment

At Takxila AI Academy, we want you to be genuinely satisfied with your course. This Refund Policy explains when and how you can request a refund, subject to applicable law.

1. Eligibility for a Refund

You may request a full refund within 7 days of your purchase date, provided that:

• You have not started any of the course content; and
• You have not downloaded any certificate for the course.

This is designed to give you a genuine opportunity while remaining fair to the effort involved in creating the course content.

2. Non-Refundable Situations

• The 7-day window has passed.
• Any of the course content has been accessed or completed.
• A certificate of completion has already been generated for the course.
• The course was obtained free of charge or through a free-enrollment offer.
• The purchase was for a live cohort-based challenge after the challenge has started, except where the challenge itself is cancelled or not delivered by us.

3. How to Request a Refund

Email support@takxila.in with your registered email address, course name, and reason for your request. We aim to acknowledge your request within 48 hours.

4. Refund Processing

Approved refunds are processed to your original payment method via Razorpay within 7–10 business days of approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account. Any non-recoverable payment gateway or transaction charges may be deducted where permitted by applicable law.

5. Subscription Cancellations

If you are on an all-access subscription plan, cancelling your subscription stops future renewal charges but does not refund the current billing period already paid for. You retain access until the end of that period. See our Subscription & Purchase Terms.

6. Technical Issues

If a genuine technical issue prevents you from accessing purchased course content, contact support@takxila.in immediately. We will first attempt to resolve the issue; if we are unable to do so within a reasonable time, we will review the matter for an appropriate remedy, including a refund where applicable.

7. Grievance Escalation

If you are not satisfied with the outcome of your refund request, you may escalate your complaint to our Grievance Officer through our Terms & Conditions, or use any consumer dispute resolution mechanism available under applicable Indian law.

8. Contact Us

Takxila AI Academy
Office No. 5, Solitaire Business Hub, Building No. D, 5th Floor, Viman Nagar, Pune, Maharashtra 411014
Phone: +91 7276607776
Email: support@takxila.in
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